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FAQ's

General:

What are your hours of operation?

Our Burlingame location is open Monday through Friday from 8:30am to 5:00pm PST.
Our South San Francisco location is open Monday through Friday from 8:00am to 4:30pm PST.

Where is your company located?

Large Format Facility: 855 Stanton Road, Suite 300, Burlingame, CA 94010
Digital Printing Facility: 396 Forbes Blvd, Unit D, South San Francisco, CA 94080

Products/Ordering:

What types of products do you print

Between our two locations we can print just about anything including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels, wall graphics, wallpapers, window films, outdoor banners, ADA signage, 3D signage, and much more. To check out more of our capabilities visit our website.

Can I place my order and have my graphic designer upload files separately?

Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?

Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.

How do I get a quote?

First look at the catalog page where you will find the pricing for our standard products. If the product isn’t in the catalog, call us during business hours, and someone will assist you. We will usually give you a quote after you call and explain the job.

What if I want to order more than one version at the same time?

We can accommodate multiple versions on the same item. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?

We provide custom packaging and fulfillment services in differing quantities sent to hundreds of locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?

One of our specialties is meeting deadlines that other printing companies can’t. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?

For custom jobs you will receive a PDF proof 1-2 business day after we receive your art files. If you want a press proof, it can be sent overnight to you.

File Transfer:

How do I upload my files?

After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?

We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.